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Q : How soon can I get my shirt? |
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A : Delivery is within 10 days in India and around 15 to 21 days abroad.
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Q : How much is your shipping fee? |
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A : Free Shipping World Wide.
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Q : How can I track the package? |
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A : You can write to kcl@kachinsclothing.com and we shall update you on the status.
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Q : I was not around when the item was delivered. Can you re-send the package? |
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A : Please contact us immediately on kcl@kachinsclothing.com and we shall update you on the same.
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Q : Do I have to worry about shrinkage? |
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A : No. All our fabrics are pre-shrunk and compliant with international quality standards. For best results, please follow the washing instructions on the tag.
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Q : Where are the custom-made garments produced? |
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A : All the customized shirts are designed and tailored in the state-of-the-art in-house factory. In-house manufacturing facility reduces production cost and helps us to offer competitive rates to the
customer.
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Q : Do you have tips on how to wash Kachins Clothing shirts? |
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A : Please read the washing instructions on the tag.
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Q : Where do the fabrics come from? |
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A : The fabrics are sourced from the finest mills across the world.
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Q : What are swatches? |
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A : A swatch is a sample strip cut from a piece of shirt fabric.
It’s ordered to see & feel the actual fabric before ordering the shirt
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Q : How can I order swatches? |
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A : You can select a number of swatches and we shall deliver at a nominal cost. And this cost will be reimbursed when you order shirts
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Q : Do you provide spare buttons? |
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A : Yes, we do.
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Q : Do you make shirts for small boys? |
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A : Yes. Same process as for adults.
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Q : Can I change my order after I submit it? |
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A : Yes you can. If the order is not yet in production. However, if the order is already in production, you can’t change.
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Q : Can I have a customized logo/monogram on the shirt? |
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A : Yes.
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Q : How will I know you’ve received my sample shirt for measurement? |
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A : We’ll confirm by email. And we’ll send it with your new tailored shirt.
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Q : Is my personal information secure? |
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A : Yes, all sensitive customer details are encrypted in our database.
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Q : Are there any taxes or duties for customs? |
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A : Since the shirts have no commercial value and are for personal use only, they generally don’t attract any taxes or duties.
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Q : Is customer service available over the phone? |
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A : Yes. Please tell us at kcl@kachinsclothing.com the convenient (Indian Standard) Time to call and we’ll revert.
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Q : Do you accept large orders? |
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A : Yes. We are well-geared to deliver bulk orders.
We design corporate dress codes and company uniforms too.
For more details & bulk discount benefits please email kcl@kachinsclothing.com
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Q : How do gift certificates work? |
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A : Gift certificates are ordered through the gift certificate section and sent to recipients via email.
Kachins Clothing gift certificates are not redeemable for cash, cannot be returned for a cash refund, and are not transferable.
Any unused portion will remain available for future purchases under the same Gift Certificate Number. Kachins Clothing is not responsible for lost or stolen gift certificates.
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Q : Can I return my shirt? What’s your return policy? |
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A : The shirts are designed from the best fabrics and under strict supervision as per the measurements given by you. However, if there is an error/mistake from our end, we will replace and ship the shirt free of cost.
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Q : How do I remake a shirt similar to the one I ordered before? |
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A : You can save your measurements under “My Order” section. And select “Use my earlier measurement” option while ordering your next shirt.
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Q : What’s Wish List? |
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A : Wish List is a list of shirts you wish to order in the near future.
You have stopped in the middle of ordering shirts - as you are slightly busy to proceed further. And therefore, you have added the details to your Wish List to order in the near future.
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